Returns, Refunds & Cancellations Policy

Overview

At Buy Shop Trade Ltd, we want customers to shop with confidence. This Returns, Refunds & Cancellations Policy explains when you may request a return, how cancellations are handled, what items may not be eligible, and how refunds are processed.

Return rules apply to fulfilled items that have already been shipped or delivered. Cancellation rules apply to unfulfilled items that have not yet been shipped.

Return Window

Customers may request a return within 14 days from the date the item is delivered. If an order contains multiple items delivered separately, the return window may begin from the delivery date of the final item in the order.

Return requests submitted after the return window may not be accepted unless required by applicable law or approved by Buy Shop Trade Ltd at its discretion.

Eligible Items for Return

To be eligible for a return, the item must meet the following conditions:

• The return request is submitted within the applicable return window.
• The item is unused, undamaged and in its original condition.
• The item is returned with original packaging, manuals, accessories and proof of purchase.
• The item is not marked as final sale, non-returnable, personalised or excluded from returns.
• The product serial number, security seal, warranty seal or manufacturer packaging has not been removed, damaged or tampered with.

Non-Returnable Items

Certain items may not be eligible for return or cancellation. These may include:

• Final sale or clearance items.
• Personalised, custom-made or special-order products.
• Opened software, digital products, downloadable products or activation codes.
• Products with missing accessories, manuals, packaging or proof of purchase.
• Items that have been used, damaged, altered or installed after delivery.
• Products returned without prior approval or outside the return window.

Buy Shop Trade Ltd reserves the right to reject any return that does not meet the conditions of this policy.

Condition of Returned Items

Returned items must be carefully packaged to prevent damage during transit. Customers are responsible for ensuring that returned goods are sent back safely and securely.

If an item is returned damaged, incomplete, used, missing parts, or not in its original condition, we may reduce the refund amount, refuse the return, or return the item back to the customer.

Return Shipping Costs

Unless the item is faulty, damaged on arrival, incorrect, or otherwise required by law, customers may be responsible for return shipping costs.

If a return shipping fee, restocking fee or handling fee applies, this will be communicated before the return is processed. Return fees are not automatically deducted unless clearly stated or agreed during the return process.

We recommend using a tracked and insured shipping service when returning items. Buy Shop Trade Ltd is not responsible for returns lost or damaged in transit.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to your original payment method. Please allow time for your bank, card provider or payment processor to complete the refund.

Original shipping charges may not be refundable unless the return is due to our error, a faulty item, an incorrect item, or where required by applicable law.

Exchanges

Exchanges may be offered depending on product availability. If the replacement item is unavailable, we may offer a refund, store credit, repair option, or alternative product where appropriate.

If you need to exchange an item, please contact us before sending the product back.

Order Cancellations

You may request to cancel an order before it has been fulfilled or dispatched. Once an order has been processed, packed, shipped or handed to a courier, cancellation may no longer be possible.

If cancellation is no longer possible, you may request a return after delivery, subject to the conditions of this policy.

Buy Shop Trade Ltd reserves the right to cancel orders in certain circumstances, including but not limited to pricing errors, stock issues, payment problems, suspected fraud, incorrect customer information, or restrictions on product availability.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number, photos or videos of the issue, and a clear description of the problem.

After reviewing the issue, we may offer a replacement, repair, refund, return label, or another suitable resolution depending on the circumstances.

Please do not dispose of the item, packaging or accessories until we have reviewed your claim.

EU Right of Withdrawal

If you are a consumer located in the European Union, you may have a legal right to withdraw from certain purchases within 14 days after delivery of the final item in your order, subject to applicable exclusions.

To exercise this right, you must inform us clearly within the withdrawal period. Some products may be excluded from the right of withdrawal, including personalised goods, sealed goods opened after delivery, digital products, or other items excluded by applicable law.

For EU orders, eligible refunds will be handled in accordance with applicable consumer protection requirements.

How to Request a Return, Refund or Cancellation

To request a return, refund, exchange or cancellation, please contact us using the details below.

• Your full name.
• Your order number.
• The product name or SKU.
• The reason for the return, refund or cancellation request.
• Photos or videos if the item is damaged, faulty or incorrect.

Please wait for return approval before sending any item back. Items returned without approval may be delayed, refused or returned to sender.

Contact Information

Questions about returns, refunds or cancellations should be sent to us at info@buyshoptrade.com.